Hot Rod Wires®, Inc. products are manufactured under the authority of Hot Rod Wires®, Inc. Following are the policies of Hot Rod Wires®, Inc. the owner and operator of this Web Site. Please read them carefully. These policies will govern the relationship between Hot Rod Wires®, Inc. and its customers, and each party placing an order for merchandise presented will be deemed to have agreed to and accepted such policies as controlling in all respects.
Privacy: All information provided to Hot Rod Wires®, Inc. by customers will be held in the strictest confidence, and Hot Rod Wires®, Inc. has taken all such steps it deems reasonably necessary or appropriate to protect against improper or unauthorized access thereto. In no event will any such information so provided be sold or otherwise used by Hot Rod Wires®, Inc. for any purpose other than as may be directly related to the conduct of business between Hot Rod Wires®, Inc. and such customer.
Payment: Payment for merchandise purchased may be accomplished through the use of an accepted credit card, or by cashier’s or personal check. If payment is by credit card, the customer’s credit card account will be charged promptly upon acceptance of the order. If payment is by bank check, the Company will defer shipment until that check has cleared.
Order Cancellation: Orders submitted may be cancelled, but only by written notice actually received by Hot Rod Wires®, Inc. prior to shipment. All orders become final upon shipment of the merchandise ordered.
Warranties: Hot Rod Wires®, Inc. warrants our products to be free from defective material or workmanship for a period of one year from the date of purchase. Hot Rod Wires®, Inc. at its option, is limited to repairing or replacing these products. There are no other expressed or implied warranties. Returned products that have been subject to abuse, misuse, damage or accident or have been connected, installed or adjusted contrary to the instructions furnished by Hot Rod Wires®, Inc. or repaired by unauthorized persons will not be covered by our warranty. The purchaser agrees to assume all liabilities for any damage and/or bodily injury which may result from the use or misuse of our products by the purchaser, his employee or agent.
Returns and Refunds: Any merchandise returned for a refund must be returned within 30 days of purchase. Your refund will be the price of the merchandise less a 10% to 30% restocking fee. Shipping charges are non refundable. All items must be marked with a Return Merchandise Authorization (RMA) number issued by Hot Rod Wires®, Inc. Unauthorized returns will not be accepted. In no event will Hot Rod Wires®, Inc. be obligated to accept the return of merchandise that has been damaged through the customer’s actions or omissions. Damage occurring during return shipment will be the responsibility of the customer. It is the customer’s responsibility to pay for return shipping and Hot Rod Wires®, Inc. is not responsible for items that are damaged or lost. All returns should be sent with tracking and insurance with signature request.
Shipping Cost: UPS has added a Delivery Area Surcharge to some destinations; this fee will not affect everyone. We have decided to add this fee on an individual basis instead of raising our shipping cost for everyone. You will only incur this fee if UPS charges it to us. If UPS charges this fee for your address; the fee will be added to your shipping cost when your order is processed. Due to the rising cost of fuel there may be an additional charge to some locations which will be added when the order is processed regardless of how the order is shipped.
We ship UPS or USPS depending on items ordered and shipping circumstances. If you do not provide the correct shipping address we are not responsible in any way for these packages. If you do not provide the correct Billing and Shipping address you may incur additional charges.
Inquiries: All inquiries should be in writing and submitted by e-mail or fax. Hot Rod Wires®, Inc. will only be responsible for its written response to any such inquiry.
International Shipping Charges: All orders pay actual shipping and insurance charges based on UPS or U.S. Postal rates; plus handling fees. Customer pays any applicable customs, duties and/or taxes. We calculate the Shipping Charge based on the weight of the package and destination. These charges will be added to your order. Due to the rising cost of fuel there may be an additional charge to some locations which will be added when the order is processed regardless of how the order is shipped.
Ship Method: We ship United Parcel Service (UPS) and United States Postal Service (USPS); depending on items ordered and shipping destination we decide which shipping method to use. If you do not provide the correct shipping address we are not responsible in any way for these packages.
Delivery Times: Delivery times vary according to shipper used; UPS or USPS. After placing your order you will be notified by e-mail of the approximate arrival date. You may experience additional delays in customs over which we have no control.
Customs Duties and Taxes: Duties and taxes are set by your country’s customs service and are the sole responsibility of the customer. Hot Rod Wires®, Inc. neither collects these fees, nor quotes their actual costs. You are to pay import fees, duties and taxes, if any, to the responsible party. Hot Rod Wires® will not issue a refund on any order where customer refuses to pay fees, duties and taxes.
Refund Policy on Orders Seized by Customs: If your package (order) is seized by customs and not returned to us, we will not issue a refund. If we receive a package back from customs, we will refund you the product cost less shipping, handling and insurance, provided the returned products are unopened, in their original packaging and in good condition. A 30% restocking fee may apply.
Customs (prohibited products and package sizes): Please check with your country’s customs service for information on quantity restrictions and prohibited items. We take no responsibility for items not cleared by customs or confiscated by them.
Your privacy on the Internet is important to us. We do not make any information regarding names or postal addresses available to direct marketing companies for trade or rental purposes. We do collect information about visitors to our site as far as the domain name and IP address of visitors, aggregate information on which pages customers visit and information volunteered by the consumer for orders, questions or comments. For each visitor who purchases from our site, we store all information necessary to complete the order.
The information we collect is used to improve our web site and navigation of it, to improve content, to complete sales transactions, to notify customers of new products to our line or to announce the addition of new web pages. Personal information is collected when customers use the order form to order or for questions or comments. Any information so collected will be solely for the use of Hot Rod Wires®, Inc., to enable us to improve our site and to make your visits more productive and enjoyable, and will not be provided to third parties.
If you do not wish to receive e-mail or other promotional material from us in the future, please so advise us via e-mail at the address below. When ordering, it is necessary to provide us with your correct e-mail address and telephone number in order that we may properly service your order. For your benefit, please confirm that the e-mail address and telephone number provided are correct.
Our site uses ‘cookies’ to record information. A cookie is a small data file that web sites store on your hard drive when you visit them. These data files allow us to measure activity on our site and to improve your visit. The cookies on our site cannot and do not retrieve information from your computer.
NOTE: This section should be read in conjunction with the privacy section in the “Terms and Conditions” section above.